What are the legal foundations for accessibility?
With the Accessibility Enhancement Act (Barrierefreiheitsstärkungsgesetz, BFSG) now in effect, accessibility is no longer optional but a binding requirement for nearly all organizations. The legal framework for accessible online events varies depending on factors such as whether the event is directed at external participants or internal staff, and whether it is hosted by a private company or a public authority. The following overview provides a clear summary for orientation purposes only.
External communication – online events for consumers (B2C), investors, press, and the public
For events aimed at consumers or the general public, the BFSG provides the key regulatory framework. Since June 28, 2025, § 3 BFSG requires all companies offering digital services to consumers to ensure that their sales and service processes comply with WCAG 2.1 AA, as set out in EN 301 549. This applies directly to digital events such as livestreams or participant registration. In addition to technical accessibility, an accessibility statement and a feedback option must also be provided.
Internal communication – online events for employees
For internal events such as town hall meetings, training sessions, or virtual company assemblies, § 164 of the Social Code IX (SGB IX) is the main reference. Employers with 20 or more employees are required to provide “reasonable accommodations” to ensure equal participation for staff with severe disabilities. This can include measures like real-time captioning or screen reader-friendly presentations. If these obligations are not met, affected employees may raise claims.
In addition, the General Equal Treatment Act (AGG) prohibits discrimination based on disability. For internal livestreams, this means that invitations, access, and content must be designed without barriers. § 15 AGG also provides compensation claims in case of violations. In practice, this requires that internal event platforms and related materials are accessible, and that the representative body for employees with severe disabilities is involved early in the planning process.
Online events by public authorities – federal, state, and municipal bodies
Public authorities and companies acting on their behalf, classified as public bodies under § 12 BGG, must comply with the Disability Equality Act (BGG) and the Accessible Information Technology Ordinance (BITV) 2.0. According to § 12a BGG, websites, livestream portals, and related apps for events must follow the accessibility standard EN 301 549 (WCAG 2.1 AA). In addition, § 12b BGG requires a publicly available accessibility statement and a feedback option, with responses to be given within one month. Compliance is overseen by the BFIT-Bund, which reports the results to the EU Commission every three years.
Practical conclusion
Organizers who design external events in line with WCAG standards from the outset and provide a clear accessibility statement generally fulfill the requirements of the BFSG. Public authorities must additionally follow the stricter rules of the BGG and BITV, while for internal events, the combined provisions of SGB IX and AGG establish accessibility as part of the employer’s responsibility toward employees.